Welcome to Pleaze!
Pleaze is owned and operated by Pleaze App Ltd.
These are the terms and conditions for:
- Pleaze mobile application (Available on Google Play and App Store).
By using the platform, you agree to these terms and conditions and our privacy policy. In these terms and conditions, the words “platform” refers to the Pleaze mobile application and the Pleaze website together, “we”, “us”, “our”, and “Pleaze”, refers to Pleaze App Ltd, and “you”, and “user”, refers to you, the Pleaze user.
The following terms and conditions apply to your use of the platform. This includes mobile and tablet versions, as well as any other version of Pleaze accessible via desktop, mobile, tablet, social media or other devices.
PLEASE READ THESE CONDITIONS CAREFULLY BEFORE DOWNLOADING AND USING THE FUNCTIONALITIES AVAILABLE ON THE PLATFORM.
1. ACCEPTANCE OF TERMS
By using the platform, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use our platform. We may modify this agreement from time to time, and such modification will be effective upon posting on the platform. You agree to be bound by any modification of these terms and conditions when you use Pleaze after the posting of such modification; therefore, it is important that you review this agreement regularly.
By downloading and using the platform, you represent and warrant that you have full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are not under any legal incapacity or contractual restriction that would prevent you from entering into this agreement.
2. NOTIFICATIONS
By providing your email address to Pleaze, you agree that we may use your email address to send you notifications and other messages, such as changes to platform functionality, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by submitting your unsubscribe request through the contact information or by using the “unsubscribe” option in the emails. Unsubscribing may prevent you from receiving notifications and emails about updates, news or special content related to Pleaze.
3. ACCOUNT
When registering on our platform, the user can choose to use their existing Facebook, Apple or Google accounts as a login method, which allows for an efficient and secure authentication process. Alternatively, the user can choose to register by entering a valid email address.
You are responsible for maintaining the confidentiality of your account information, and you are fully responsible for all activities that occur under your account. You agree to immediately notify Pleaze of any unauthorized use of your password or account or any other breach of security, and to ensure that you log out of your account at the end of each session. You may never use another user’s account without Pleaze’s prior authorization. Pleaze will not be liable for any loss or damage arising from your failure to comply with this agreement.
Users may cancel their accounts at any time and for any reason through the account settings or by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data provided to Pleaze. Pleaze reserves the right to terminate your account or your access immediately, with or without notice, and without any liability to you, if Pleaze believes that you have violated any of the provisions contained in these terms and conditions.
4. HELP BUTTONS
At the Pleaze platform, committed to the wellbeing and mental health of our users, we facilitate the creation of spaces for mutual support, allowing users to form groups with friends, family or professionals dedicated to mental health and addictions. In order to promote an atmosphere of assistance and solidarity, users have the ability to send invitations to their contacts to join these groups, thus fostering an accessible and personalised support network.
Recognising the importance of immediate support in times of crisis or need, we have implemented a help button within each group. This button, when activated by the user, triggers a vibrating alert message to all members of the group, functioning as an emergency signal indicating the need for immediate attention and support. In parallel, the user is redirected to a breathing simulator, designed to provide calming guidance and help manage the stressful or anxious situation while waiting for a response from their group.
The platform ensures that, in addition to the vibrating alert, a notification will be sent to all members of the group informing them that someone has requested help and, subsequently, when one of the members has responded, thus ensuring effective communication and ongoing support within the group.
Pleaze is committed to maintaining the privacy and security of its users, ensuring that all communications within groups are confidential and handled with the utmost respect and sensitivity to personal situations. This approach not only seeks to provide immediate support in times of need, but also to promote a culture of mutual care and understanding within our community, reinforcing the value of human connection on the road to recovery and emotional wellbeing.
5. BADGES
Pleaze is proud to offer a badge system designed to recognise and promote active support for addiction prevention and mental health care among our community of users. These badges, which represent personal and collective commitment to emotional and psychological wellbeing, can be shared by users on their social networks, acting as symbols of awareness and solidarity in the fight against addiction and the promotion of mental health.
To access these badges, the user must complete a questionnaire or quiz provided by Pleaze, designed to educate and encourage reflection on issues related to mental health and addiction prevention. This process aims not only to award a badge, but also to deepen the user’s knowledge and understanding of these crucial issues, thus promoting an informed and empathetic community.
Upon successful completion of the quiz or test, the user will receive a unique digital badge, which can be displayed on their social media profiles or any other digital media, symbolising their support and commitment to the cause. The use of these badges is subject to Pleaze’s terms and conditions, including, but not limited to, the prohibition of their use for commercial purposes or in any context that detracts from the purpose and values of our platform.
Pleaze reserves the right to modify or withdraw access to the badges for any reason, including, but not limited to, misuse of the badges or participation in activities that contravene the principles of support and solidarity they represent. Users agree to use the badges in a responsible manner, respecting the spirit of support, education and awareness that they symbolise.
6. CHAT AND MESSAGING
The platform contains chat areas or messaging services to enable communication between users. The user may only use the chat or messaging service to send and receive messages that are relevant and specific to the purposes of the platform. The user may NOT use the chat or messaging service available on the platform to perform any of the following actions:
- Send messages that are defamatory, violent, profane, harassing, obscene, threatening or messages that otherwise violate the legal rights of users or third parties.
- Send messages of a sexual or pornographic nature.
- Send messages that promote illegal activities.
- Conduct or forward surveys, contests, pyramid schemes or chain letters.
- Impersonate another person or user or allow any other person or entity to use your account to send messages or otherwise use your account.
- Repeatedly send the same message. Spamming is strictly prohibited.
- Imply or assert that any statement you make is endorsed by Pleaze, without Pleaze’s prior written consent.
- Post offensive and/or harmful messages, including, but not limited to, content that advocates, supports, condones, or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
- Use the platform to collect personal data from users.
Any breach or violation of the provisions contained in these terms may result in the suspension of the offending user’s account, with or without notice and without the right to compensation.
7. CONTENT ON THE PLATFORM
On the Pleaze platform, we offer our users access to a diversity of content, including videos, images, articles, and stories, which aim to inform, educate and offer support on topics related to mental health and addiction prevention. This content is carefully selected or created to provide our users with valuable tools and resources in their wellness and recovery process.
It is important to note that Pleaze is not responsible for users’ use of the content provided on the platform. The use of this content is for personal and educational purposes only, and should not be construed as medical advice, diagnosis, or treatment. Users are responsible for how they choose to apply or interpret information obtained through Pleaze in their personal lives or the lives of others.
All content available on Pleaze is protected by copyright and other intellectual property laws. This includes, but is not limited to, text, graphics, logos, icons, images, audio and video clips, digital downloads, and data compilations. This content is the property of Pleaze or is used with the permission of their respective owners. Therefore, its use, reproduction, modification, distribution, transmission, republication, display, or performance is prohibited without the prior written consent of Pleaze or the applicable copyright holders.
Users are permitted to access and make use of the Content for their personal, non-commercial benefit, while respecting copyright and other intellectual property rights. Any other use of the Content, including modification, distribution, transmission, reuse, reposting, or use of the Content for commercial purposes, without the prior written permission of Pleaze, is strictly prohibited.
Pleaze reserves the right to remove or modify any Content from the Platform at any time, without notice, and to take action against any misuse or violation of the terms and conditions relating to the Content provided on the Platform.
8. LIIMITATION OF LIABILITY
Pleaze acts solely as a content provider and communication platform and is not responsible for decisions made or actions taken by users based on content or interactions made within the platform. This includes, but is not limited to, the use of educational content, quiz responses, participation in groups, or any other functionality offered. Pleaze content and functionalities are designed to serve as support and guidance, in no way substituting for professional medical consultation, diagnosis or treatment.
Pleaze does not guarantee the accuracy, relevance, or usefulness of the content provided, and disclaims any liability for errors or omissions in this content. In addition, Pleaze assumes no responsibility for user-generated content, interactions within groups, or misuse of the platform. Each user is responsible for his or her own actions and for the interpretation and application of the content available on Pleaze in his or her personal situation.
The platform shall not be liable for indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) access to or use of, or inability to access or use the platform; (ii) any conduct or content of third parties on the platform; (iii) content obtained from the platform; and (iv) unauthorized access, use or alteration of users’ transmissions or content.
Pleaze has no control over, and assumes no responsibility for, any services or content provided by third parties through links, resources or advertisements available on the platform. The inclusion of such links does not imply a recommendation or endorsement by Pleaze of the linked services or content.
This limitation of liability shall apply to the fullest extent permitted by law, regardless of whether liability is alleged based on contract, tort (including negligence), strict liability, or otherwise, even if Pleaze has been advised of the possibility of such damages.
By using Pleaze, users acknowledge and agree to these limitations of liability, understanding that use of the platform is at their own risk and discretion. This limitation of liability clause is an essential component of Pleaze’s terms and conditions of use, designed to establish a clear and fair understanding between Pleaze and its users regarding liabilities and expectations.
9. LICENSE TO USE THE PLATFORM
The user agrees not to use the platform in a negligent, fraudulent or unlawful manner. It also undertakes not to carry out any conduct or action that could damage the image, interests or rights of Pleaze or third parties.
Pleaze reserves the right to terminate the user’s access immediately, with or without notice, and without liability to the user, if Pleaze considers that the user has violated any of these terms.
All material and content on the platform, including but not limited to names, logos, trademarks, games, images, text, columns, music, graphics, videos, photographs, illustrations, software and other items, are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Pleaze or our users who have licensed or otherwise provided their material to the platform. You acknowledge and agree that all Materials on Pleaze are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Pleaze prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Pleaze or any part of the material for any purpose other than its intended purposes is strictly prohibited.
11. COPYRIGHT INFRINGEMENT
Pleaze will respond to all inquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in Irish and international copyright and intellectual property laws and regulations. Pleaze respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the platform infringes your copyright or other intellectual property rights, please submit your request through our contact information, with the following information:
- Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
- A statement that specifically identifies the location of the infringing material, in sufficient detail so that Pleaze can find it on the platform.
- Your name, address, telephone number and email address.
- A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.
- A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.
- An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner’s behalf.
The following activities are prohibited:
- Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the platform, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
- Violate the restrictions in any robot exclusion headers on the platform or bypass or circumvent other measures employed to prevent or limit access to the platform.
- Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
- Deep-link to any portion of the platform for any purpose without our express written permission.
- “Frame”, “mirror” or otherwise incorporate any part of the platform into any other websites or service without our prior written authorisation.
- Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Pleaze.
- Circumvent, disable or otherwise interfere with security-related features of the platform or features that prevent or restrict use or copying of any content.
13. DISCLAIMER OF WARRANTIES
Due to the nature of the Internet, Pleaze provides and maintains the platform on an “as is”, “as available” basis and does not promise that use of the platform will be uninterrupted or error-free. We will not be liable to you if we are unable to provide the platform and the functionality included on the platform for any reason beyond our control.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use the platform in breach of these terms you will be liable to and will reimburse Pleaze for any loss or damage caused as a result.
Pleaze shall not be liable for any amount for failure to perform any obligation under this Agreement if such failure is due to the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, or any uncontrollable act of nature.
These terms do not affect your statutory rights as a consumer which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, Pleaze excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Pleaze and Pleaze shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
- Any incorrect or inaccurate information on the platform.
- The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the platform.
- Any loss or damage resulting from your use or the inability to use the platform or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
- Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
- Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the platform or from transmissions via emails or attachments received from Pleaze.
- All representations, warranties, conditions and other terms which but for this notice would have effect.
14. ELECTRONIC COMMUNICATIONS
Pleaze will not accept any responsibility for failed, partial or garbled computer transmissions, for any breakdown, failure, connection or availability of computer, telephone, network, electronic or Internet hardware or software, for Internet accessibility or availability or traffic congestion or for any unauthorised human acts, including any errors or mistakes.
You agree to indemnify, defend and hold harmless the platform, its officers, employees, affiliates and suppliers against any claims, losses, damages, costs and expenses (including reasonable legal fees) resulting from or related to your misuse of the platform or violation of this clause.
16. CHANGES
We may change the platform and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the platform constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect.
17. INTEGRATION CLAUSE
This agreement together with the privacy policy and any other legal notices published by Pleaze, shall constitute the entire agreement between you and Pleaze concerning and governs your use of the platform.
18. SEVERABILITY
If any section of these terms is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. Our failure to enforce or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision in the future.
19. FORCE MAJEURE
Pleaze shall not be liable for any failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts that may be due to unforeseen circumstances.
20. TERMINATION
Both the user and Pleaze acknowledge that failure to comply with these terms and conditions may result in termination of the agreement between both parties.
In case of non-compliance by the user: If the user fails to comply with any of the terms set forth in these terms and conditions, Pleaze reserves the right to unilaterally terminate the user’s access to and use of the platform. Pleaze may take this action without prior notice, and the User will automatically lose all rights to access and use the platform. Furthermore, Pleaze shall not be liable for any loss of data or information associated with the user’s account.
In case of non-compliance by Pleaze: If Pleaze fails to comply with its obligations under the agreed terms and conditions, the User shall be entitled to terminate the agreement and stop using the platform. The user shall notify Pleaze in writing of the breach and allow a reasonable time for Pleaze to remedy the situation. If Pleaze does not remedy the breach within the set period, the user may proceed with the termination of the agreement.
Termination of the agreement shall not release either party from any obligations and liabilities that have arisen prior to the date of termination.
Continued use of the platform after termination of the agreement by either party shall imply acceptance of the conditions set forth in the terms and conditions in effect at that time.
21. DISPUTES
You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, enforcement, interpretation or validity, as well as any aspect of the use of the platform, shall preferably be resolved by binding arbitration between you and Pleaze. However, the right of both parties to bring individual claims before a court of competent jurisdiction if deemed necessary remains.
In the event of any dispute arising in connection with the use of the platform or breach of these terms and conditions, both parties agree to seek a solution through an arbitration process. This process will be carried out before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules.
In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the platform. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over collective proceedings.
22. GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland. This applies unless binding arbitration is agreed to in the relevant section.
23. FINAL PROVISIONS
Use of our platform is conditioned upon acceptance of and compliance with all terms and conditions set forth. This authorisation to use the platform does not extend to jurisdictions where these provisions are not respected or applied.
Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our platform. Information provided or collected in connection with the use of the platform will be subject to these requirements.
In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. The failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.
We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.
24. CONTACT INFORMATION
If you have questions or concerns about these terms, please contact us through our contact forms or by using the following contact information:
Pleaze App Ltd.
James Lewis
Email: james@pleazeapp.com
Phone: +353 83 349 9458
